Our store is open Monday to Friday from 07:30 to 18:00 and Saturday from 07:30 to 16:00. We are closed on Sundays.
DO I NEED AN APPOINTMENT TO VISIT YOUR STORE?
No. You do not need an appointment during our regular opening hours. You can visit our store at any time during business hours.
DO YOU SELL ONLINE?
Yes. You can place your order at our store in Istanbul or through our wholesale website.
Online ordering may be temporarily unavailable during new product launches due to preparation and stock updates. Current information and important announcements are shared through our WhatsApp channel.
WHO CAN PURCHASE FROM DEMİR BİJUTERİ?
We supply wholesale products to businesses that sell jewelry and fashion accessories. Membership applications are reviewed before access to products and prices is approved.
HOW CAN I CREATE A WHOLESALE ACCOUNT?
Wholesale accounts for international customers are created by our team.
Please contact us through Instagram and provide the following information:
* Full name * Telephone number with country code * Email address * Company or brand name * Country
After your information has been reviewed, your account will be created and your login details will be sent to you.
WHAT IS THE MINIMUM ORDER AMOUNT?
The minimum amount for a first order is 8000₺. However, the minimum amount for international orders may vary depending on the export method. The current minimum amount will be confirmed before your order is processed.
WHY IS MY ORDER PENDING APPROVAL?
Our store and website use the same stock. For this reason, every order is checked before it is approved.
Some products may become unavailable during the stock-control process. After your order has been checked, our team will contact you regarding product availability, payment and shipping.
Please do not make any payment before your order and the final amount have been confirmed.
HOW CAN I PAY FOR MY ORDER?
Payment details are provided after your order has been checked and approved. Depending on the order and destination country, payment can be made by bank transfer or credit card.
For international orders, the total amount, including the confirmed shipping and export-related costs, must be paid before dispatch.
DO YOU SHIP INTERNATIONALLY?
Yes, we ship orders internationally. We generally work with FedEx. If you have a preferred shipping company, you may also share its details with us.
HOW MUCH DOES INTERNATIONAL SHIPPING COST?
Shipping costs depend on the destination country, package weight, order size and carrier. The exact shipping cost is calculated after your order has been prepared and weighed.
HOW LONG DOES INTERNATIONAL DELIVERY TAKE?
Delivery usually takes approximately one week after dispatch. Delivery times may vary depending on the destination country, carrier and customs procedures.
WILL I HAVE TO PAY CUSTOMS DUTIES OR OTHER TAXES?
Customs regulations vary by country. Your country may charge import VAT, customs duties or other fees when the shipment arrives.
These charges are determined by the customs authorities in the destination country and are the customer’s responsibility.
HOW ARE PRODUCTS NUMBERED IN PHOTOS SHOWING MULTIPLE ITEMS?
Products are numbered from left to right. If the number of the product you want is not listed among the available options, that product is currently out of stock.
WHERE CAN I FOLLOW NEW PRODUCT LAUNCHES AND ANNOUNCEMENTS?
We use our WhatsApp channel for new product announcements and general updates. You can join the channel and enable notifications to receive the latest information. Since the posts are shared in Turkish, you can contact us through our Instagram account or reach out to a member of our team you are already in contact with at our store.
IS YOUR STORE OPEN ON PUBLIC HOLIDAYS?
Our store is open on public holidays. We are closed during “Ramazan Bayramı ( Eid al-Fitr )” and “Kurban Bayramı ( Eid al-Adha )”. Current information is shared through our WhatsApp channel, or you can contact us through our Instagram account.
